Terms and Conditions

As a Daycare and Boarding service for dogs, we ask you as the client to adhere to the following conditions:

  1.  Springfield Dog Care (DC) reserves the right to make or change minor points or amendments in this agreement without notice to you, and to notify you by posting an updated version of these Terms on the website ( www.springfielddogcare.co.uk) at which point they will become immediately effective.  
  2. I understand that, under the Control of Dogs Act 1992, my dog(s) must wear a collar and an identity tag and must be microchipped. 
  3. I understand that my dog must have up-to-date vaccines and that vaccination certificates or titre testing must be provided to Springfield DC and any updates and/or changes on the vaccination certificates should be notified to the Centre Manager as soon as possible. 
  4. I agree to worm and de-flea my dog(s) regularly as per recommended schedules. 
  5. I understand that my female dog, must not attend day care if she is on heat. Male dogs over 12 months who are not neutered will not be suitable for day care  and any dogs under 12 months will be assessed on an ongoing case by case basis. In tact males will not be suitable if they exhibit any inappropriate behaviors such as aggression or habitual territory marking. Please read our “Neutering Policy” document for full  details which can be found on FAQ section of the website or is available in hard copy on request. 
  6. I understand that my dog will be in an open play area and off the lead in suitable areas. I understand that during normal dog play and agility, dogs may sustain slight injuries. All dog play is monitored at Springfield DC to avoid injury, but scratches, punctures, torn ligaments and other injuries may occur despite the best supervision. 
  7. I understand that even if my dog is vaccinated against Bordetella (Kennel Cough) there is a chance that my dog can still contract Kennel Cough. I agree that I will not hold Springfield Dog Care Ltd responsible if my dog contracts Kennel Cough while attending Springfield DC and I will comply with the prevention of cross-infection policy. 
  8. I agree to notify Springfield DC of any infectious or contagious disease that my dog has been exposed to or is affected by and agree to the Springfield Dog Care Cancellation Policy and Prevention of Cross Infection Policy and these policies have been issued in writing to me. 
  9. I agree to notify Springfield DC of any changes regarding my personal contact details.
  10. I agree to notify Springfield DC of any changes regarding my dog’s behaviour, training needs, health issues and/or any other relevant details that might affect my dog under the care of Springfield DC. 
  11. I understand and agree that my dog(s) will be re-assessed for Day Care at the current Day Care re-assessment fee if he/she has not used these services for 9 months since their last stay with us. 
  12. I understand that I am responsible for any harm caused by my dog at Springfield DC whether to dogs or other patrons or staff. I shall indemnify and hold Springfield DC harmless against any claims made against Springfield DC or losses or damages of any kind suffered as a result of my dog. I understand and agree that in admitting my dog to Springfield DC, that the staff has relied on my representation that my dog is in good health and has not harmed or shown aggressive or threatening behaviour towards any person or any other dog. I understand and acknowledge that Springfield DC Strongly recommends for my dog(s) to be covered by Third Party Liability Pet insurance and general Pet Insurance; such insurance(s) will be required should my dog(s) a) requires life threatening emergency veterinary care with your permission via our approved Vet, b) injures another person, c) injures another dog or, c) damages property while at Springfield DC. I also understand and agree that if my dog(s) are not covered by Third Party Liability Pet insurance and general Pet Insurance, I will be responsible for covering the expenses specified above and any additional expenses arising from damages caused by my dog to other persons, other dogs and property while at Springfield DC. 
  13. If my dog requires medical care I understand that Springfield will first contact my usual vet but agree that they may contact their own vet if mine is not available and in either case I shall be responsible for the costs. 
  14. To ensure my dog’s wellbeing, I agree to him/her going into the quiet area for rest periods when necessary. 
  15. Although we make every effort to provide dogs with enclosed, safe spaces, we cannot guarantee a dog will not escape from our premises. The fencing installed at our centre is at a minimum height of 6 feet. If your dog tends to jump fences, you assume all risks of bringing him/her to our premises and release Springfield DC, its owners, employees or agents of any liability or any damage whatsoever arising from the fencing provided at our centre.
  16. Springfield DC reserves the right to withdraw any current promotions, deals, offers or discounts at any time.
  17. By becoming an Springfield DC user you agree and give Springfield DC consent to store yours and your dog(s) personal details provided to us by you via the Day Care registration form. Springfield DC will never pass on or sell your personal information. Your membership information is stored in a secure database and we use this data for you and your dog(s) to gain access to our centre and to administer your membership account. At Springfield DC we take your privacy seriously and will only use your personal information to: 
  • Administer your membership account. 
  • Provide you with the services you have requested from us. 
  • Ensure you gain access to our facility. 
  • Ensure all dogs in our centre enjoy a safe stay. 
Scroll to Top