FAQs

Within the members’ area of the website, you have access to our live WebCams so you can see your pooches playing all day.

Puppies are allowed in daycare after their second set of vaccinations. Please keep in mind we also require our group to have had the kennel cough vaccination and be up-to-date with worming and flea treatments.

It’s a service we would like to offer if there’s enough demand. Please email us to register your interest.

This is paramount at Springfield, as the last thing we want is a tired snappy dog. Nap times are scheduled to ensure the dogs are fully rested before more playtime. If this still isn’t enough for our more ‘relaxed’ dogs they can doze in our chill out area on our couches and dog beds.

Yes, we will give them their favourite food provided by you if you wish or we can feed them our very own healthy option.

We ask owners to refrain from bringing toys into daycare. 90% of arguments between dogs are due to them being possessive over toys / food etc which is why we have put this policy in place. Don’t worry this has been compensated with a number of fun activities to keep your pooches entertained.

We ask all owners to try their best to comply with our closing times. However, we know there can be unforeseen circumstances so we will ensure your pooch is safe until we re-unite you both but this may incur an extra charge of £5 for every 30mins over to cover some of the staffing costs.

The facility can be booked privately for evenings and weekend birthday parties for all your pouches’ friends to help celebrate in style, or just have a get together. Please get in touch to arrange.

Yes our facility and staff are all fully insured for your peace of mind.

Yes our facility is Licensed by Selby District Council. This is a legal requirement for Dog Daycare establishments in the UK.

You can find us at Springfield, Common Lane, Burn, North Yorkshire YO8 8LB

Whilst we strongly recommend neutering to ensure your dog gets the best out of day-care we do not have a blanket policy. Please see our policy on neutering.

All dogs will be assessed to ascertain their suitability for dog day care in an open, cage free environment with other dogs. More information can be found here.

Your dog does not have to be trained to be accepted to daycare. In fact it is one of the reasons owners bring their dogs to daycare. Daycare teaches the dog manners in their social groups, which should make for more enjoyable walks with their owners.

At Springfield we are very strict on only accepting socialised dogs. This is to ensure we always have a happy group and to avoid squabbling between dogs.

We will be offering dedicated dog and puppy training/ socialisation sessions, so keep an eye out in our newsletter, blogs and social media for dates and times.

Due to Covid, our preferred method of payment is via our secure booking system using card. Alternatively you can use cash or card at drop off.

We invite owners to visit the facility at their leisure. There will be an initial screening with your dog to ensure they are suitable for daycare however owners are more than welcome to visit our site and have a look prior to this. Or stay and play to see how their dog gets on.

A full list of all prices can be found here.

Dogs will be fed if they are with us all day. Their food will be agreed with the owner along with any other specific requirements.

The centre will be open from 7:30am to 6:30pm. Security is extremely important for our pets. You will need to be let in to the main reception where you will be greeted by a staff member to both drop off and collect your dog(s). If you are going to be late you must let us know and there will be an additional charge if beyond 30 minutes as staff will need to be paid. If you are sending someone to collect on your behalf they will need your password.

Either through the booking system with no charge, if this is done a full 24hrs before your appointment. If your cancellation is received later than this then a 50% charge is payable.

Call us during our open hours or use our online booking service at any time.

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